Cancellations
We may accept change-of-mind cancellations, only if we receive your cancellation request and we can review it before the Goods are dispatched.
Exchange
Goods can be returned in exchange for other Goods. If the packaging is unopened or the internal seal is completely intact, there is no fee to exchange the product. If opened, we will need to re-test and package the product to ensure its integrity for resale (Integrity Test). The cost for retest and package is the greater of $25 or 3% value of the Goods.
Returns
Returns for credit notes are made, if the Goods are either returned to an address nominated by us within 30 days of delivery (at your cost). The Goods must be in brand new condition, the total amount of the Quote is under $50,000, the Goods are not custom or modified products.
- We will not cover the costs of delivery or re-delivery (including any additional freight, duty or transaction charges). You must cover these yourself.
- We will not credit or refund any original freight, duty, or transaction charges.
Please note, that goods cannot be returned for a cash refund.