What is your shipping Policy?

We accept cancellations, 24 hours before items are shipped. Otherwise, returns are accepted for exchange or refund so long as they are returned in their original condition and packaging, to our return address within 30 days of receipt.

Classic PixLite® Mk2 items are available online, and dispatched daily via DHL Express. For our latest PixLite® Mk3 controllers, get a tailored quote from us or authorized resellers for the best advice and service.

No, there is no minimum order quantity. Many of our orders are for single units, or small batch sizes. However, in many cases, the requirements are for multiple units, in which case trade pricing/volume discounts may apply.

We despatch products on a daily basis via DHL Express Worldwide. Typically, delivery is 3-5 working days from despatch. Once an order is sent, we will automatically provide you with the tracking details.

We hold stock of all PixLite® products in our warehouse, which means in most cases we are able to ship your order immediately. If your order is for a large quantity of of around 100 units or more, please contact us and we will work with you to provide our best delivery option.

We despatch products on a daily basis via DHL Express. Typically, delivery is 3-5 working days from despatch. Once an order is sent, we will automatically provide you with the tracking details.

Local import duties and/or taxes are the responsibility of the purchaser.

To benefit from trade and bulk order discounts, you may use the quote form on the Mk3 products to purchase directly from us. You are also free to purchase via our approved reseller network. Your warranty is not affected by whichever purchasing option you choose.

Yes, we offer discounts for certain customers based on volume and history. Contact us for more information.

Advatek's PixLite® Mk3 controllers cater to various professional lighting needs. Our team can recommend the best configuration for your application, ensuring cost-efficiency. Get a tailored quote online or contact us directly.

For our Classic PixLite® Mk2 controllers, Accessories and LED fixtures the prices are listed in our online store and you can order them directly. For Professional PixLite® Mk3 products we encourage our customers to receive a tailored quote that takes into account our recommendations regarding optimal configuration and compatibility.

Payment must be received by us before goods are shipped. We offer a range of payment options, including Credit Card (Visa, Mastercard), PayPal, and direct bank transfers.

Accessories, classic pixel control products and LED fixtures maybe purchased directly via our webshop.

If you need a copy of your invoice or other documents related to a purchase, simply message with your details, the date of the purchase and other relevant information to the Sales Department using our Contact Us form.

The latest list of Advatek Lighting Authorized dealers can be found on our find a dealer page